What we owe you is the articles you paid for.
If we deliver them, there is no refund, including if you change your mind. If we cannot deliver them because something went wrong on our side, we fix it: we write a replacement article, and if we genuinely cannot produce one we return what you paid for it.
We do not refund work that was delivered as described. We do not refund because the coverage did not produce a business result, because we never promised one.
Everything below says which of those two situations you are in.
Email support@rankedwire.com with your account email address, the brand, and what happened. We aim to reply within five working days and to decide within fourteen days. If we say no, we will tell you why.
No refund, and you keep the delivery instead.
When you cancel a plan, the 30 day cycle you have already paid for runs to its end and every article it promised is still published. The plan then does not renew. You are not charged again. A plan otherwise renews every 30 days, never on a calendar month.
We do not refund the part of the cycle that has not run yet, because we do not stop delivering it either. You paid for a number of articles inside 30 days, and you receive all of them.
If you would rather have the money than the articles, tell us before the articles are written and we will consider it. We are not obliged to agree, and if we do agree we will keep a proportionate amount for what has already been delivered.
No refund, because nothing further has been charged.
A plan is paused only when a payment could not be taken, and only after a seven day grace period during which we kept publishing. A pause means:
There is no money to return, because the pause happens instead of taking money, not after taking it. Resume the plan and it continues; the new 30 days run from the day you resume.
This is our failure, and we make it right.
If a 30 day cycle ends having published fewer articles than the plan promised, we record it permanently and it is escalated inside the company. It is treated as an incident, not as an acceptable outcome.
What you get, in this order:
We do not return the money automatically. A shortfall is escalated to a person, and the return is made by that person. If a cycle of yours has closed short and you have not heard from us, email support@rankedwire.com and quote the brand and the dates.
We correct it. A correction is not a refund, and does not need to be.
Anyone may report an article, with no account, at rankedwire.com/report-article. An editor reviews every report and reaches one of three outcomes: corrected, removed, or declined with the reason that a person looked and made no change.
It depends on who caused the removal.
A removal never happens automatically as a result of a report. A person decides, and the money question is decided separately from the editorial one so that reporting an error is never confused with claiming money back.
No refund arises, because you are not overcharged in the first place.
When you move up a plan, you are charged only the difference between the two prices, and only for the days remaining in the current cycle, which is to say pro rata. You are not charged the full new price on top of what you already paid, and the extra articles are added to the cycle you are already in.
If you move down a plan, the change takes effect at your next renewal. There is no refund, because you keep everything the current cycle already includes and the lower price starts when the next 30 days begin.
Full refund of the duplicate, always, and we do not argue about it.
Our system is built so that one 30 day period can only be charged once: the database itself refuses a second charge for the same period, so a repeated renewal attempt cannot take a second payment.
If a duplicate reaches you anyway, or if you are charged for a payment that did not result in a plan or an article, tell us and we return it in full. This is our error and there is nothing for you to justify.
A payment that fails takes no money. A declined card is recorded and nothing is charged. If your bank shows a pending authorisation that did not complete, it should clear on its own; your bank can confirm the timing.
Please talk to us first. Email support@rankedwire.com. Most things people raise a chargeback for, we will simply fix.
If you raise a chargeback without contacting us:
If the chargeback is upheld we accept it. If it is declined and the debt stands, we may ask you to settle it before the account is used again.
Once it is published, there is no refund, because it has been delivered in full and there is no remaining service to stop.
Where we owe you money, we return it by the route it came in.
A card refund is issued by a person here, not automatically. No refund is ever triggered by software on its own: every case is reviewed and released by the company, with the reason recorded. That is deliberate, and it is how we prevent a payment being returned twice or returned in error.
What this means for you in practice is the timing rather than the outcome. Once we have decided a refund, expect the money to reach a card in three to seven working days, depending on your bank. A refund to your account balance is immediate. If you have not seen a card refund after seven working days, email us and we will chase it.
Stated directly, so there is no doubt.
Money you have added to your account balance is prepaid and, as a rule, is not returned to your original payment method. It stays in your account and can be spent on any brand at any time.
It does not expire. We will not take it back, and we will not let it lapse.
If you close your account with a balance still on it, or if we stop covering your business at our own initiative, ask us and we will consider returning it. Where we end our relationship with you and you have not breached the terms, we will return what you have paid for articles that have not yet been published.
If we decide at our own initiative not to continue covering your business, for example because we judge it unsuitable for our publications, and you have not breached the terms, we return what you have paid for the articles that have not yet been published. That is our decision, so we carry the cost of it.
If we stop because you breached the terms, section 13 applies and no refund is due.
Nothing in this policy removes any right the law gives you that cannot be signed away. In particular, if you are a consumer in the United Kingdom or the European Union, section 18 of our Terms of Service deals with the fourteen day right to cancel a distance contract, and that section takes precedence over this policy where the two differ.
If you think we have got a decision wrong, reply and say so. A person will look at it again.
SIGNAUTO MANAGEMENT CONSULTANCY CO W.L.L
Office 2265, Building 574, Road 31, Block 611, Al Hamriya, Kingdom of Bahrain
CR 188307-1
Email support@rankedwire.com.
Phone +973 3369 4609.