Refund policy

Last updated 22 July 2026. This is the policy of SIGNAUTO MANAGEMENT CONSULTANCY CO W.L.L, Bahrain, for Rankedwire. It is written to be clear rather than comfortable, so that you know where you stand before you pay.

1. The short version

Credits are prepaid and, as a rule, non refundable. What we owe you is the articles you paid for. If we cannot produce an article because something went wrong on our side, we fix it: we regenerate the article, and where that is not possible we credit you back. What we do not do is refund work that was delivered as described simply because you changed your mind about it.

2. Credits are prepaid

You buy credits before any work happens, and credits are consumed when you launch a campaign. Once a campaign is launched, our newsroom begins research and writing, so the value has already started to be delivered. Unused credits sitting in your account are not automatically refundable to your original payment method.

3. If we cannot produce an article

A paid article ends in one of exactly two states: published, or credited back. It is never quietly lost. Concretely:

• We retry first. If an article fails to generate or publish, it goes into an operational queue and we regenerate it. This is the normal outcome and it usually resolves without you noticing.
• If it still cannot be produced, we credit you. Where an article cannot be delivered because of our error, we return the per article share of what you actually paid to your credit balance, rounded up in your favour. It appears in your billing history as a refund for an article that could not be produced.
• We may add goodwill credit. Where the failure caused you real inconvenience we may add further credit at our discretion. That is a goodwill gesture, not an entitlement.

Credit returned this way goes to your Rankedwire balance so you can spend it on the coverage you came for. A return to your original payment method is handled as an exceptional case under section 6.

4. What does not qualify for a refund

Being direct about this is fairer than burying it:

• Changing your mind after launch. Once a campaign is launched the work has begun and the credits are consumed.
• Not liking the editorial angle. Our newsroom writes and controls the content to its own editorial standards. An article written to those standards is a delivered article, even if you would have written it differently.
• A removal you asked for. If you ask us to take an article down, or we uphold a complaint and remove it, that is an editorial action. A removal is not a refund and does not entitle you to money back.
• Business results. We sell published articles, not outcomes. We make no promise about traffic, enquiries, sales or any other business result, so the absence of one is not grounds for a refund.
• Information you gave us that turned out to be wrong. If an article is inaccurate because the brief you approved was inaccurate, we will correct the article, but the credits are not returned.
• Account closure or suspension for breach. If we close your account because you breached our terms of service, unused credits may be forfeited.
• Research that returns a thin result. Our optional company research check is charged only after a free precheck confirms there is a public presence to research. A genuine but thin result is a valid outcome of that check and is not refunded.

5. If we stop your coverage

If we decide at our own initiative not to continue covering your business (for example because we judge it unsuitable for our publications, and you have not breached these terms), we return the credits for the articles that have not yet been published. That is our decision, so we carry the cost of it.

6. Exceptional refunds

Refunds to your original payment method are issued only in exceptional cases and at our discretion. If you believe your situation is one of those, write to [email protected] with your account email and what happened. We will look at it properly and reply within 10 working days with a decision and the reason for it. Where a refund is approved, it goes back to the payment method you used, and the time it takes to arrive depends on your payment provider.

Some payment methods cannot be refunded to source. Cryptocurrency payments in particular are not reversible; where we approve a refund on a cryptocurrency payment we will agree the method with you first.

7. Chargebacks

Please contact us before raising a chargeback with your bank or card issuer. Almost everything is resolved faster by email. A chargeback raised without contacting us first may result in your account being suspended while we respond to it.

8. Your statutory rights

Nothing in this policy removes any right you have under the consumer law that applies to you, or under the law of the Kingdom of Bahrain. Where those rights conflict with this policy, those rights win.

9. Contact

SIGNAUTO MANAGEMENT CONSULTANCY CO W.L.L, Bahrain.
Email [email protected].
Phone +973 3369 4609.